Personal lending
Pre-due payment reminders
Call every borrower a few days before the instalment is due, confirm the amount and note when they plan to pay, so fewer accounts slip into arrears.
Use cases
AI voice agent use cases for Thai enterprises
See how Thailand's banks, lenders, insurers and retailers use Gowajee voice agents to call, answer and resolve customer calls. Pick a use case and go live in weeks, not months.
Trusted by leading Thai enterprises
Results from live deployments
Smaller contact-center team at a publicly listed client, in three months
Fewer hang-ups than a recorded message: 12% vs 67%
Consent captured on verification calls; 85% complete the full script
Calls completed across 30+ use cases
97%+ Thai speech accuracy · 24/7 at any volume
Clients across Gowajee Voice Agents and Gowajee Call Intelligence. Client references available on request.
14 ways to put a Gowajee agent on your calls
Start with one, then add the next.
In depthDebt collectionPre-due reminders, early-stage collections and promise-to-pay calls for personal lenders.Read more →
In depthInsuranceRenewal and premium reminders, post-claim follow-up and agent callbacks.Read more →
In depthBankingApplication follow-up, identity verification, pre-approved offers and inbound service.Read more →
In depthRetail and e-commerceOrder and COD confirmation, delivery updates, win-back calls and promotions.Read more →
Personal lending
Early-stage collections
Reach every account in the first days past due, agree a payment date in natural Thai, and pass hardship cases to your team with the full transcript.
Personal lending
Promise-to-pay follow-up
Check in before and after every promised date, confirm the payment went through, and reschedule when plans change.
Personal lending
Loan application follow-up
Call applicants who stopped halfway, tell them exactly which documents are missing, and help them finish the application.
Personal lending
Pre-approved loan offers
Let existing customers know about a pre-approved limit, answer the common questions, and hand interested customers to a loan officer.
Banking
Identity verification calls
Confirm a customer's identity before account changes or large transactions, following your approved verification script every time.
Banking
Card transaction checks
Ask customers to confirm unusual card payments, and send anything they don't recognise straight to your fraud team.
Banking
Inbound customer service
Answer balance, due-date and fee questions 24/7 after an identity check, and transfer everything else to your team with context.
Insurance
Policy renewal reminders
Remind policyholders before their cover ends, confirm whether they want to renew, and book a call with an agent when they have questions.
Insurance
Premium payment reminders
Call about upcoming or missed premiums before the grace period ends, so policies stay active.
Insurance
Post-claim surveys
Call customers after a claim closes, ask how it went, and flag unhappy customers for follow-up before they leave.
Retail & e-commerce
Order and COD confirmation
Confirm cash-on-delivery orders and delivery addresses before dispatch, so fewer parcels are refused or returned.
Retail & e-commerce
Delivery updates
Tell customers when their order will arrive, and arrange a new time when no one will be home.
Retail & e-commerce
Win-back calls
Make the first call to customers who haven't bought in a while, then pass the interested ones to your sales team.
Discover what Gowajee can do for you
See how Gowajee can help your team deliver better outcomes on every call, in Thai.
Book a demoOr email contact@gowajee.ai