AI voice agents for insurance
Remind policyholders before their cover ends, follow up premiums on time and check in after every claim, in natural Thai, while your agents focus on advice and sales.
Hear a renewal call
Three moments from a renewal script, spoken by Gowajee Thai voices. Pick a moment, choose a voice and press play.
Listen to a renewal call
NichaFemale voice
SupanneeFemale voice
SudaFemale voice
KanyaFemale voice
NarinFemale voice
NisaFemale voice
TasteFemale voice
BeerMale voice
ThaksinMale voice
ChakritMale voice
KritMale voice
SomchaiMale voice
สวัสดีค่ะ กรมธรรม์ประกันภัยรถยนต์ของท่านจะครบกำหนดในวันที่ 30 เดือนนี้นะคะ โทรมาสอบถามเรื่องการต่ออายุค่ะ
Hello, your car insurance policy expires on the 30th of this month. I'm calling about renewing it.Where it helps
Most insurers start with renewals, then add premiums and post-claim calls.
Policy renewal reminders
Call every policyholder before cover ends, confirm whether they want to renew and answer the common questions.
Premium payment reminders
Remind customers of upcoming or missed premiums so policies stay active.
Post-claim follow-up
Call after a claim closes, ask how it went and flag unhappy customers for your service team.
Agent callbacks
When a customer wants advice or a different plan, the agent books a callback with one of your agents.
Why insurers use Gowajee
What changes when every policyholder hears from you at the right moment.
Keep more policies renewed
Every policyholder hears from you before cover ends, not just the ones your team reaches in time.
Fewer lapses from missed premiums
Timely reminder calls catch missed payments before a policy lapses.
Agents spend time on advice and sales
Routine reminders run on their own, and customers with questions are booked with an agent.
Hear what customers think
Post-claim calls record satisfaction and the reasons behind it, so service issues surface early.
How a renewal call goes
- Greets the policyholder and confirms identityThe agent introduces itself as your company and checks identity before discussing the policy.
- Explains the renewal date and premiumIn natural Thai, with policy details, dates and baht amounts read the way a person would say them.
- Asks about renewingThe customer can renew, ask a question or say they need time, and the agent answers from the information you provide.
- Logs the result or books an agentThe outcome goes to your CRM. Customers who want advice get a callback from your team.
How we work with you
- Share the goal and the scriptTell us who to call, what the call should achieve, the script you have approved and when to hand off to a person. Contacts come from a file upload or your CRM.
- We build and test the agentOur team builds the agent in the Gowajee Flow Editor and runs test calls with your team until the script, tone and hand-offs are right.
- Go liveThe agent calls within the hours you set, records every outcome and passes the conversations that need a person to your team.
- Review and improve togetherPost-call analytics shows how every call went. We review the results with you and keep improving the agent.
What you get from every call
Post-call analytics records the fields your renewal team works from, set up for your campaign. A typical set:
- Call outcome
- Will renew, needs an agent, not renewing, callback
- Identity verified
- Yes or no, before the policy was discussed
- Renewal intent
- What the customer decided on the call
- Reason for not renewing
- Price, switched insurer, sold the car and more
- Preferred callback time
- When the customer wants to hear from an agent
- Satisfaction
- Score and comments from post-claim calls
Outcomes are written back to your CRM or business system.
“Gowajee’s expertise in model optimization and their commitment to customer support have been invaluable to our project. The performance of their generic model is impressive.”
Insurance questions
Can the agent explain premiums and cover?
It explains the policy details, dates and premiums you provide in the script, in natural Thai. Questions that need advice, such as changing cover, are booked with one of your agents.
What happens when a customer wants to talk to an agent?
The agent books a callback at a time that suits the customer, or transfers the call, and passes on the transcript so your agent knows the context.
Can Gowajee run post-claim surveys?
Yes. After a claim closes, the agent asks the questions you set, records scores and comments, and flags unhappy customers for your service team.
How long does it take to launch?
Most enterprise pilots go live within 2–4 weeks, depending on integration with your policy system or CRM. Our team builds the agent and runs test calls with you before launch.
Discover what Gowajee can do for you
See how Gowajee can help your team deliver better outcomes on every call, in Thai.
Book a demoOr email contact@gowajee.ai