AI voice agents for retail and e-commerce
Confirm orders before they ship, keep customers updated on deliveries and bring back customers who haven't bought in a while, in natural Thai and at any volume.
Hear a retail call
Three moments from retail calls, spoken by Gowajee Thai voices. Pick a moment, choose a voice and press play.
Listen to a retail call
NichaFemale voice
SupanneeFemale voice
SudaFemale voice
KanyaFemale voice
NarinFemale voice
NisaFemale voice
TasteFemale voice
BeerMale voice
ThaksinMale voice
ChakritMale voice
KritMale voice
SomchaiMale voice
พัสดุของท่านจะจัดส่งถึงในวันพรุ่งนี้ ช่วงบ่ายสองถึงห้าโมงเย็นนะคะ รบกวนมีผู้รับอยู่ที่บ้านด้วยค่ะ
Your parcel will be delivered tomorrow between 2 and 5 p.m. Please make sure someone is home to receive it.Where it helps
Most retailers start with order confirmation, then add deliveries and win-back calls.
Order and COD confirmation
Confirm cash-on-delivery orders and delivery addresses before dispatch.
Delivery updates
Tell customers when their order will arrive, and note a new time when no one will be home.
Win-back calls
Make the first call to customers who haven't bought in a while, then pass interested ones to your sales team.
Promotions and back-in-stock calls
Let customers know about offers you approve or products they asked about, and take their answer on the call.
Why retailers use Gowajee
What changes when every order and every customer gets a call at the right time.
Fewer refused and returned parcels
Orders and addresses are confirmed before dispatch, so fewer parcels come back.
Fewer failed deliveries
Customers know when to expect their order, and new times are noted when plans change.
Bring lapsed customers back
The agent makes the first call, and your sales team follows up with the customers who are interested.
Ready for sale days
Call volume can rise for campaigns and sale days without adding staff.
How an order confirmation call goes
- Greets the customer as your storeThe agent introduces itself as your brand and confirms it is speaking with the customer.
- Confirms the order and addressIn natural Thai, reading product names, amounts and addresses the way a person would say them.
- Takes the customer's decisionThe customer confirms, changes the address or cancels, and the agent can answer the basics you provide.
- Logs the result or hands offThe outcome goes to your order system or CRM. Customers with special requests go to your team.
How we work with you
- Share the goal and the scriptTell us who to call, what the call should achieve, the script you have approved and when to hand off to a person. Contacts come from a file upload or your CRM.
- We build and test the agentOur team builds the agent in the Gowajee Flow Editor and runs test calls with your team until the script, tone and hand-offs are right.
- Go liveThe agent calls within the hours you set, records every outcome and passes the conversations that need a person to your team.
- Review and improve togetherPost-call analytics shows how every call went. We review the results with you and keep improving the agent.
What you get from every call
Post-call analytics records the fields your team works from, set up for your campaign. A typical set:
- Order confirmed
- Confirmed, changed or cancelled
- Address confirmed
- Same address or a new one
- Delivery time
- When the customer can receive the parcel
- Interest in offer
- Interested, not now, not interested
- Reason for cancelling
- Changed mind, ordered by mistake, price and more
- Hand-off to sales
- Customers who want to talk to your team
Outcomes are written back to your CRM or business system.
“Having AI handle the first touch with lapsed customers before our agents follow up… it's starting to point toward how we think about scaling the whole operation.”
Retail questions
Can the agent confirm cash-on-delivery orders?
Yes. It calls before dispatch, confirms the order and the delivery address, and records whether the customer confirmed, changed or cancelled.
What happens when a customer wants to change a delivery?
The agent records the new address or delivery time and sends it to your order system or CRM, so your team or courier can act on it.
Can the agent make sales calls?
It can share the offers you approve and take the customer's answer. Customers who are interested or have detailed questions are passed to your sales team.
How long does it take to launch?
Most enterprise pilots go live within 2–4 weeks, depending on integration with your order system or CRM. Our team builds the agent and runs test calls with you before launch.
Discover what Gowajee can do for you
See how Gowajee can help your team deliver better outcomes on every call, in Thai.
Book a demoOr email contact@gowajee.ai