AI voice agents for banking
Follow up applications, verify customers, share pre-approved offers and answer routine questions in natural Thai, so your branch and call center teams can focus on complex requests.
Hear an application call
Three moments from banking calls, spoken by Gowajee Thai voices. Pick a moment, choose a voice and press play.
Listen to a banking call
NichaFemale voice
SupanneeFemale voice
SudaFemale voice
KanyaFemale voice
NarinFemale voice
NisaFemale voice
TasteFemale voice
BeerMale voice
ThaksinMale voice
ChakritMale voice
KritMale voice
SomchaiMale voice
สวัสดีค่ะ โทรมาติดตามเอกสารประกอบการสมัครนะคะ ตอนนี้ยังขาดสำเนาบัตรประชาชนและสลิปเงินเดือนย้อนหลัง 3 เดือนค่ะ
Hello, I'm following up on your application documents. We still need a copy of your ID card and your last three months of payslips.Where it helps
Most banks start with application follow-up, then add verification, offers and inbound calls.
Application follow-up
Call applicants who stopped halfway, tell them exactly which documents are missing and help them finish.
Identity verification calls
Confirm customer details before account changes or large transactions, following your verification script.
Pre-approved offers
Let existing customers know about a pre-approved limit, answer the basics and pass interested customers to a loan officer.
Inbound customer service
Answer balance, due-date and fee questions after an identity check, and transfer everything else with context.
Why banks use Gowajee
What changes when routine banking calls run on their own.
Finish more applications
Applicants who stop halfway get a call that tells them exactly what is missing.
Verify customers at scale
Every verification call follows the same script, at any volume.
Turn offers into conversations
Pre-approved customers hear about their offer on a call they can ask questions on, not just in a message.
Shorter queues for your team
Routine questions are answered by the agent, so your team handles the requests that need a person.
How an application call goes
- Greets the applicant and confirms identityThe agent introduces itself as your bank and checks identity before discussing the application.
- Explains what is still neededIn natural Thai, document by document, with dates and amounts read the way a person would say them.
- Answers common questionsFrom the information and FAQs you provide, such as how to send documents or how long approval takes.
- Logs the result or hands offThe outcome goes to your CRM. Complex questions go to your team with the transcript.
How we work with you
- Share the goal and the scriptTell us who to call, what the call should achieve, the script you have approved and when to hand off to a person. Contacts come from a file upload or your CRM.
- We build and test the agentOur team builds the agent in the Gowajee Flow Editor and runs test calls with your team until the script, tone and hand-offs are right.
- Go liveThe agent calls within the hours you set, records every outcome and passes the conversations that need a person to your team.
- Review and improve togetherPost-call analytics shows how every call went. We review the results with you and keep improving the agent.
What you get from every call
Post-call analytics records the fields your team works from, set up for your campaign. A typical set:
- Call outcome
- Will send documents, already sent, not interested, callback
- Identity verified
- Yes or no, before any account details were discussed
- Documents missing
- Which documents the applicant still needs to send
- Interest in offer
- Interested, not now, not interested
- Preferred contact time
- When the customer wants to hear back
- Hand-off needed
- Questions that need a person, with the transcript
Outcomes are written back to your CRM or business system.
“Chasing overdue payments and incomplete applications used to drain our agents. Now Gowajee handles both automatically. We recovered a surprising number of cases we thought were lost.”
Banking questions
How does the agent verify a customer's identity?
It asks for the details your team chooses, such as the last digits of an ID number or a date of birth, and only discusses the account after the check passes.
Can the agent answer inbound calls?
Yes. It answers routine questions such as balances, due dates and fees after an identity check, and transfers other requests to your team with the context of the call.
Can Gowajee connect to our CRM or banking systems?
Yes. Gowajee connects to your CRM, telephony and internal systems through its enterprise API, so call lists come in and outcomes go back automatically.
How long does it take to launch?
Most enterprise pilots go live within 2–4 weeks, depending on integration with your systems. Our team builds the agent and runs test calls with you before launch.
Discover what Gowajee can do for you
See how Gowajee can help your team deliver better outcomes on every call, in Thai.
Book a demoOr email contact@gowajee.ai